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Call Centres
Call Centres - the problems
Call Centres - monitoring
Call Centres - legal standards
Call Centres Action Plan for OHS Reps
Call Centres: What Kind of Future Workplaces?
Call Centres - More information
Offices - what OHS legislation applies?
Breaks for computer/VDU users?
Offices - computers and eyesight
Construction and Utilities
Forklift Safety
Amenities on construction sites
Hard Hats - do they last for ever?
Compressed Air
Resuscitation Equipment
Snakes on sites
New rules for safer construction work
Construction & Utilities - useful information and websites
Construction & Utilities - hazards
White Cards
Electrical Equipment - What are the laws/guidelines?
Other FAQs
Legislation in Construction and Utilities
Are there standards for reflective gear?
Personal Protective Equipment - PPE
Education
Crippled by damp classroom
Education Websites & information
Office space
Government (Local, State)
Teleworking - or working from home
Health & Community Services
Health & Community Services - useful websites/materials
Hospitality
Hospitality - more information
Labour Hire
Casual (and Labour Hire) Workers - What are the employer's responsibilities?
Labour Hire - Useful materials
Manufacturing
Manufacturing Unions
Manufacturing - more information
Manufacturing Industry Hazards
Induction Training
Legislation - Manufacturing
Mining
5.3 Mines
Rural
Rural - Useful Resources
Service Industry
Service Industry - Resources
Eye tests
Security Industry: Are there any guidelines?
Transport, Storage & Trade
Legislation - Transport, Storage & Trade
Transport, Storage & Trade info
Office Administration
Offices - what OHS legislation applies?
Offices: Temperature and humidity - what are the 'rules'?
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  5. Call Centres - legal standards

Call Centres - legal standards

There is no specific legislation on call centres in Victoria. However, the employer has a 'general duty of care' under the Victorian Occupational Health and Safety Act (2004) to provide and maintain for employees, as far as practicable, a working environment that is safe and without risks to health. The employer must provide safe plant, a safe system of work, information, training, supervision, and where appropriate, personal protective equipment. The employer also has the duty to monitor conditions at the workplace and to monitor the health and safety of employees.

There is also a requirement for employers to consult and cooperate with safety and health representatives and other employees.

(see More information on Call Centres)

Last amended February 2015

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