Call Centres

Call centres, now being also referred to as Contact centres, are "modern workplaces" - yet there many OHS issues. There is a very high turnover of workers, many of whom are employed as casuals. For this reason it is very important for call centre workers to elect health and safety reps and start tackling the hazards in their workplaces.

Call Centres - the problems

Call centres - or contact centres - can be large or small, and involve numbers of workers being the first contact for companies and services....

Call Centres - monitoring

Margaret Williamson worked in unionis and in OHS for many years. When Compensation, OHS and Training Officer for the Victorian branch of the Communications, Electrical,...

Call Centres - legal standards

There is no specific legislation on call centres in Victoria. However, the employer has a 'general duty of care' under the Victorian Occupational Health and...

Call Centres Action Plan for OHS Reps

Remember that under the Health and Safety Act, employers are required to provide a "safe system of work" and a healthy and safe workplace, so...

Call Centres: What Kind of Future Workplaces?

In July 2000, URCOT, at the RMIT School of Social Sciences and Planning, prepared a monograph for the Victorian Trades Hall Council: Call Centres: What...

Call Centres - More information

There are many sources of information on call centres. Here are a few: The ASU has a webpage on Call Centres, with resources, including the...

Offices - what OHS legislation applies?

The Occupational Health and Safety Act (2004) applies to all workplaces, as do the regulations and most of the Codes of Practice (note, at the...

Breaks for computer/VDU users?

There is no requirement under Victorian OHS legislation to provide specific breaks to computer/VDU users. However, all workers are entitled to breaks under their award/agreement...

Eye Fatigue

According to the Optometrists Association Australia (OAA), computer eye fatigue - vision problems and deterioration of eye health from computer use - is becoming more...

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