CHALLENGES AFFECTING SAFETY REPORTING CULTURES

A recent 118-page report on safety reporting culture in Queensland's mining industry reveals that unclear wording, difficult-to-navigate digital systems, and time-consuming processes hinder many workers from reporting safety concerns, near misses, and incidents.

Despite encouragement for workers to report, significant obstacles exist, according to the Queensland Commissioner for Resources Safety and Health's study.

Prompted by a methane explosion in May 2020 at the Grosvenor coal mine, which injured five workers, the study surveyed around 8,000 mine workers.

While many workers are urged to report safety issues, challenges such as unclear procedures, complex digital systems, and lengthy processes are creating barriers.

Although most workers feel supported by their leaders, nearly a third find the reporting process challenging. Fear of reprisal, a blame culture, and inadequate feedback from senior leaders were identified as issues.

A small portion of respondents mentioned that inconsistent behaviour and aggressive responses from the regulator also contributed to their fear of reporting.

Participants stated they would be more inclined to report issues if they received timely feedback and suggested providing positive reinforcement, ensuring action is taken, offering training and support on reporting systems, and having leaders listen better to frontline workers would improve the reporting culture.

Access the research here

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