Your Industry
Service Industry - Resources
Keep checking this page as resources will be added continually.
Call Centres
For much more information and lots of resources, go to the Hazards section of the site - Call Centres
Contract Cleaning
- From WorkCover NSW - a booklet Assessment of the Repetitive Manual Tasks of Cleaners: Evidence Based Guide for Safer Cleaning Work providing advice and checklists, including how to choose appropriate equipment.
- From UK union UNISON: Caring for Cleaning Staff [pdf] This is a 24 page booklet that has information on the hazards faced by cleaning staff and how to tackle them.
- Also from the UK (from GMB - Britain's General Union) a guide: Health and Safety for Cleaners . The aim of this leaflet is to identify how health and safety risks to cleaners can be reduced. It has examples of good practise in cleaning work as well as examples of how the union has been able to make work safer for their members who work in cleaning.
- The Toxics Use Reduction Institute (TURI) at the University of Massachusetts Lowell - has a surface cleaning online database called CleanerSolutions. The free, interactive web-based tool helps manufacturers find safer cleaning alternatives that perform as well as hazardous chemicals - without increasing risks. The database has over 10 years of performance testing results combined with health and environment indicators. The system helps companies understand how to choose alternatives so that overall risks to workers and the environment are reduced.
Hairdressing
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From WorkCover Victoria: Management of Hazardous Substances in the Hairdressing & Beauty Industry - a 29 page document [pdf] which includes a sample register and risk assessments of the following: Acid/Alkaline Perms, Shampoos and Conditioners, Hair Dyes & Colours, Peroxide Solutions, Powder Bleach, Hair Sprays, Nail Products.
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From Queensland: Guide for the hairdressing, nail and beauty industry - Practical advice on ways to manage risks that arise from conducting work in connection with the hairdressing industry
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From the UK's government regulator, the HSE, a page and information on dermatitis for Hairdressers. The HSE says that up to 70% of hairdressers suffer from skin damage. Let's Cut Out Dermatitis!
Hospitality Industry
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From WorkSafe Victoria: Advice for Managing Major Events Safely - a 64 page publication that provides practical information to major event organisers, venue owners and suppliers about the management of safety risks and meeting their duty of care through integrated event safety planning. The publication adopts a risk management approach to safety at major events.
- From the European Agency for Health and Safety at Work, a webpage HORECA: The Hotel, Restaurant and Catering Sector, with resources on risks and how to prevent them. The sector is one of the fastest growing in Europe, with more than 7.8 million people employed in 2004. As in Australia, jobs tend to be temporary, with irregular hours, low pay and few career prospects. There is a high proportion of young people working in the sector.
- A useful document from Queensland, identifying hazards in the hospitality and entertainment sector and suggesting actions [pdf]
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Bulletins from WorkSafe WA:
Security Industry
- From WorkSafe Victoria: Cash in Transit - 32 page publication outlining practical guidance for Cash In Transit (CIT) employers, and duties of designers, managers, contractors and employees. The publication covers risk management, safety and security risk assessment, vehicles and robbery. Another, related publication is Armed hold-ups and cash handling - Transferring cash - providing a solution for small businesses being targeted for robberies when transferring cash to the bank.
Retail Sector
Violence toolkit - from the UK's HSE, a free online toolkit for retail and licensed premises.Service stations
The Service Station Safety website has been developed in cooperation between the Shop Distributive and Allied Employees Association (SDA) and the Victorian Automobile Chamber of Commerce (VACC) to provide practical advice to the independent service station industry relating to Occupational Health and Safety matters. Resources on the site include checklist, products trialled and much more.