Hazards
Call Centres
Call centres are "modern workplaces" - yet there many OHS issues. There is a very high turnover of workers, many of whom are employed as casuals. For this reason it is very important for call centre workers to elect health and safety reps and start tackling the hazards in their workplaces.
FAQs
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Offices - computers and eyesight
Does working on computers affect your eyes?
[read more] -
Office Hazards: Computers and VDUs - what are the guidelines?
Working with computers can cause workers a number of problems. Read more.
[read more] -
Offices: Temperature and humidity – what are the “rules”?
The VTHC OHS Unit often receives questions like "What does the legislation say about temperature in offices?" [read more] -
Breaks for computer/VDU users?
There is no requirement under Victorian OHS legislation to provide specific breaks to computer/VDU users. However ... [read more] -
Offices - what OHS legislation applies?
OHS legislation in Victoria is generic, and covers all workplaces - including offices. [read more]
Hazard
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Office hazards: Photocopiers, printers etc
Advice for OHS Reps and an Action Plan to contol the risks of office hazards. [read more]
Item
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Call Centres: What Kind of Future Workplaces?
A report done for the Victorian Trades Hall Council in 2000 by Ms Robyn Dale from URCOT, RMIT School of Social Sciences and Planning. [read more] -
Call Centres - monitoring
Monitoring is an OHS issue: Some call centres use excessive monitoring, creating problems for workers. [read more] -
Call Centres - Unions and information
Where to go to get more information and unions with coverage of call centres.
[read more] -
Call Centres Action Plan for OHS Reps
So if you work in a Call Centre, what sorts of things can you do? [read more] -
Call Centres - legal standards
There is no specific legislation on call centres in Victoria - but employers have a duty of care to all workers in call centres [read more] -
Call Centres - the problems
Call centres are where workers communicate with customers via the telephone. - either to provide information, accept payments, sell products, and so on. What sorts of OHS problems do call centre workers have? [read more]