The ANF ‘Zero Tolerance’ occupational violence and aggression policy was developed in response to concerns expressed by nurses and reported to the union, that acts of violence and aggression from patient/clients or others, in their workplaces are increasing.
The ANF recommends that all workplace establish a zero tolerance approach to occupation violence and bullying based on a system /risk management approach.
(The ANF has a separate policy on workplace bullying and harassment.)
NOTE:These policies can be purchased from the ANF or are available on the ANF website (for ANF members only).
The policy sets out definitions and principles, and also provides Guidelines for workplaces which detail strategies to prevent/reduce occupational violence and aggression.
The Guidelines cover the following:
- Policy and Procedures for workplaces
- Placements/Admissions
- Staffing Levels, Skills and Qualifications
- Security Systems
- Emergency Response Teams
- Physical Environment
- Communications and Alarm Systems
- New Buildings, Renovations or Refurbishments
- Education and Training
- Information and education of patients and their families
- Reporting to Police
- Incident Reporting
- Critical Incident Stress Management
- Monitoring and Review of Policies and Procedures/Systems
- Research